Credits and Returns
At The Beaumont Tiles Studio, we work to make it easy for you to get your project looking amazing!
Before you place an order, always double check your measurements and the quantities you order, ensuring you order some spares... just in case.
Our team of experts are always here and ready to help you make great choices.
1. Faulty Goods
We stand behind our tiles and other products, and will be happy to exchange or refund your money on any faulty goods.
Please make sure you carefully inspect your purchase BEFORE they are installed.
If you change your mind we are happy for you to return anything we don’t have to specially order in from an outside supplier. Specially ordered goods do not form part of our core range. Therefore, we will ask you to be extra sure before placing an order for any specially ordered goods.
If you change your mind and wish to return goods, you will need to show us your original sales docket and they must be in full unopened box lots in good, re-saleable condition.
As tiles are manufactured in batches (meaning there may be variation from batch to batch) we can only accept tiles from a batch currently stocked in the local Distribution Centre (Product identified as Clearance and purchased either instore or online is NOT current batch stock and therefore cannot be returned).
As it costs a lot to handle and transport goods, unfortunately we have to charge a 25% restocking fee to cover the costs incurred in handling returned product. In addition, depending on the location of the Beaumont Tiles Studio, there may be an additional freight charge deducted from the value of return to cover the transport charges for returning the goods to the local Distribution Centre.
If you return your goods within 7 days of purchase, we are happy to waive these fees.
We will also allow you to return any goods if you have a right to do so under Australian Consumer Law.
3. Order Cancellations
You may cancel an order that has not yet been delivered, of regular stocked items, within 7 days of purchase without penalty. We understand things happen.
If you cancel your order after 7 days from purchase, there will likely be a cancellation fee of 25% of the invoice value. This is because we will have incurred costs in getting your order ready for delivery. If however, we find that your order has not been processed during this time, there will be NO charge.
Any order specially ordered in from an outside supplier cannot be cancelled or returned. Therefore, we will ask you to be extra sure before placing an order for any Special Order items.
Legal T&Cs: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The above outline of the Beaumont Tiles Studio Credits & Returns Policy is to provide you a clear and simple outline of how we will manage any situations requiring the credit or return of goods. The rights set out above are in addition to your rights under the Australian Consumer Law. If you have any questions, please feel free to ask our expert team.
Click here to download our Credits and Returns policy